Dunning

Automated retry ladder for pending unpaid invoices
Gateway-aware retry policy (auto / manual) with override support
Profile-based strategy presets: Conservative, Balanced, Aggressive, Fraud-heavy
Reminder flow: pre-due + 3 overdue stages
Reversal & dispute handling - suspend services, cancel saved payment methods, and optionally risk-lock the account
Card expiry notices - warn customers N months before their card expires
Late fees - fixed or percentage-based, applied after a configurable overdue period
Case management UI - pause, resume, resolve, reopen, lock/unlock users, exempt accounts, admin notes, full audit log, and bulk actions
Recovery overview - at-a-glance stats on open cases, retry activity, and recent failures
Ops commands for health checks, template seeding, and history pruning