Tickets
Tickets are used to manage customer support requests in Paymenter. They allow you to communicate with your customers and resolve their issues efficiently.
Ticket Settings
To configure ticket settings, navigate to Admin ➜ Settings ➜ Tickets. Here you can adjust various settings related to ticket management.
| Setting | Description |
|---|---|
| Disable Tickets | Enable this to disable the ticketing system entirely. |
| Departments | Manage ticket departments to categorize and organize tickets. |
| Disallow clients from closing tickets | Enable this to prevent clients from closing their own tickets. |
Email piping
Paymenter supports email piping to automatically add replies to tickets via email. To set this up configure the following settings:
| Setting | Description |
|---|---|
| Email host | The IMAP server address for your email provider. |
| Email port | The port to connect to the IMAP server. |
| Email address | The email address to fetch ticket replies from. |
| Email password | The password for the email address. |
Now Paymenter will fetch emails from the specified address and add them as replies to the corresponding tickets.